Privacy Policy

Handling Your Personal Details

Who we are

We are Infracomfort NZ Ltd,  New Zealand's leading far-infrared heating specialists and the nation's most trusted brand of indoor/outdoor far-infrared heaters. Our corporate website address is: https:/infracomfort.co.nz.

Cookies

If you visit our Infracomfort Online Store login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles and product pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Credit card information

We want to reassure our customers that we prioritize your privacy and data security. Therefore, we do not store credit card details on our website or servers. All credit card transactions are processed through our trusted third-party payment processor, Stripe, Inc. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Stripe is dedicated to handling your personal information with the highest level of security. For more details, please see Stripe's privacy policy.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Please note that we do not have comments functionality, user uploads, or allow user article editing on our website.

We're always here to help, so don't hesitate to get in touch if you have any queries or concerns.